Directorate of ICT:Computer Maintenance& Facility Unit

Technical support and service for all issues related to the operation of your Desktop, Laptop and Macintosh computer, iPad, and peripheral devices connected to your computer.

This service is available for

All Michael Okpara University of Agriculture, Umudike; University staff in Colleges, Departments, Units, school laboratories,libraries, teaching and common use spaces, and general offices.

Our Service Includes:

  • Technical support for your desktop software and hardware (including printers), when you are having issues
  • Custom image and software configurations for libraries, teaching and common use and school laboratories
  • Re-imaging of computers to restore default configurations
  • User-specific configurations of Windows/Macintosh/Linux computing environment to enable connectivity to services
  • Routine maintenance services including patches, fixes, virus updates, BIOS updates to ensure compatibility with Michael Okpara University of Agriculture, Umudike applications
  • Run repairs and maintenance of computer systems and peripherals for faculties, departments and units on the campuses.
  • The unit also runs installation and configuration for crash softwares.
  • The unit maintains and services the Directorates generator and power backups of the data room.
  • File Recovery

  • Virus, spyware and malware scanning and removal
  • Support for computers located in the MOUAU E-Test Centre, ICT Resource Centre e.t.c.
  • Home support for Michael Okpara University of Agriculture, Umudike Executive members
  • Relocation of computer equipment
  • Other technical troubleshooting where necessary
  • Service Excludes:

  • Support for non-pirated University Hardware or Products
  • Training on Desktop Applications
  • Large or complex relocation of equipment
  • Staff of Computer Maintenance & Facility Unit

    Staff NameQualificationDesignationPhoneEmail address
    Ollawa Ikechukwu K.HND, B.Sc (Computer Science)Head of Unit, Maintenance & FacilityContact the Web MasterOllawa.ikechukwu@mouau.edu.ng
    Okolie Chinedu C.B.Sc (Computer Science)System Analyst/Programmer II08032515401okolichinedu@mouau.edu.ng
    Emmanuel Anokwute.HND (Computer Science)System Analyst/Programmer II07038716185Emmaaaaa4real@gmail.com
    Ezieme Ezieme N.PGD, HND (Computer Science)Higher Technical Officer08033811747Ezieme.ezieme”mouau.edu.ng
    Uche Agbai.TCII CertificateSenior Clerical Officer07068051271Uncle4real2008@yahoo.com

    Service Availability

    Telephone support is available during Service Centre Hours of Operation. Onsite support is available - Monday to Friday 8:00am to 5:00pm.

    Cost

    There is cost associated with the use of this service.

    How do I initiate the service?

    This service can be initiated through IT Self-Service or by calling the IT Service Centre.

    Contact Us

    Web: www.mouau.edu.ng (ITMaintenance Support Service Centre) Email: ithelp@mouau.edu.ng Telephone: 08033811747,08068235020

    STAFF

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    Mr. Ollawa Ikechukwu Kemmy.
    Head of Unit Maintenance

    CHINEDU

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    MR OKOLIE CHINEDU C.
    Assistant Head of Unit Maintenance/Facility Unity

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    Ezieme N. Ezieme
    Higher Technical Officer

    Senior Clerical Officer

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    Uche Agbai
    Senior Clerical Officer

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    Mr. ANOKWUTE EMMANUEL CHIGOZIE
    System Analyst/ Programmer II.