Brief Description of ICT Support Unit
As ICT support unit we provide technical support and assistance for users of computer
infrastructure and web technologies through the followings ways:
Enter commands, using computer terminal, and activate controls on computer
and peripheral equipment to integrate and operate equipment.
Deal with the day to day issues of maintaining a trouble free environment for
effective use of ICT equipment.
Providing support to staff and students to overcome any difficulties they may be
experiencing e.g. printer failure, poor pc performance, etc.
Monitor the system for equipment failure or errors in performance.
Notify supervisor or computer maintenance technicians of equipment
Maintains client confidence and protects operations by keeping information
Contributes to team effort by accomplishing related results as needed.
Supervise and train peripheral equipment operators and computer operator
Resolves user problems by answering questions and requests
Update the Senior Network Manager of any potential/serious issues or problems
that need attention.
Perform daily checks on all ICT equipment to ensure it is in acceptable working
Maintain computer peripheral equipment such as scanners, printers, smart
boards, and projectors; ensure that these are prepared and ready to be used.
Attend meetings when required.
Undertake training as required to enable work to be carried out to a high
We provide support services such as student online registration, checking of
results online, printing of works for staff, students and other customers, e-mail,
web browsing, advertising, publications, announcements, networking with various