As customers you are entitled to:

• Prompt, courteous, fair and dignified service from staff in accordance with your needs.
• Adequate and relevant information and effective communication.
• Cordial staff-student relationship.
• Adequate consultation where necessary.
• Provision for the special needs people.
• Effective complaints procedure and redress mechanism

• Be professional, impartial, fair, honest, and reasonable in all our dealings.
• Provide you with professional advice and information you can rely on.
• Be accountable for our work and answerable for outcomes within our control