COMPLAINTS/ GRIEVANCE REDRESS MECHANISM
What to do if Service fails or falls below expectations. SERVICOM values your right to make a complaint. We are committed to fair and where possible timely complaints resolution.
Orji-Okugo N.C. Focal Officer
Suoyefa Kiki Customer care/Complaints Desk Officer
Nwolu Fidelis Charter Desk Officer
We commit to acknowledge your complaints within two working days.
We commit to communicate our intended action within four working days
We will Endeavour to resolve any complaint within two weeks.
If you are still unhappy or the complaint is not yet resolve, you can contact.
SERVICOM Complaints Manager
Your complaints/problem will receive a verbal or written response within three working days after complaints were received.
Other suggestions/complaints avenues are to provided at the following locations:
At the entrance of the Administrative building (Alex Ekweme Building)
At the entrance of all college Buildings.
Feedback on our Performance
If you have comments or suggestions about the level of service delivery, please let us know through our website.
MONTORING AND PUBLISHING
SERVICOM is committed to monitoring and reporting on its performance based on periodic assessment.
- Periodic assessment of our performance using the evaluation checklist will be regularly analyzed and reported
- Periodic analyses and publication of citizen feedback
COMMITMENT TO SPECIAL NEEEDS PEOPLE
SERVICOM of MOUAU is committed to providing special services to special needs people
Analysis showed that the unit is constraints in the following areas.
- Inadequate staffing
- Inadequate funding
- Little or no on-the-job training especially in the area of computerization of our activities
- Inadequate office equipments
SERVICES ARE THERE FOR YOU! STAND UP FOR YOUR RIGHT! CHALLENGE SERVICE FAILURE ANYWHERE! ANY TIME! TODAY!
YOU HAVE THE RIGHT TO BE SERVED RIGHT.